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Returns
Returns Policy
Product Return Policy
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At TCMTriSquad, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we are here to help. Please review our product return policy below for details on how to return items.
Returns
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You may return new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
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Exchanges
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If you need to exchange an item for a different size or color, please contact us within 30 days of delivery. We will process the exchange promptly, subject to availability.
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Refunds
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
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How to Initiate a Return
To initiate a return, please contact our customer service team at tricoachmartin@gmail.com. Please provide your order number and the reason for the return. Our team will guide you through the return process and provide you with a return shipping label if applicable.
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Return Shipping
If the return is not due to our error (e.g., you changed your mind or ordered the wrong size), you will be responsible for paying the return shipping costs. Shipping costs are non-refundable.
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Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, whether through a replacement, refund, or other appropriate measures.
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Contact Us
If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us. Our customer service team is here to assist you and ensure that your shopping experience with us is enjoyable and hassle-free.
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Martin Spierings, 1118 Eastwood Av SE, Grand Rapids, MI, tricoachmartin@gmail.com. 408-204-0738
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Thank you for choosing TCMTriSquad. We appreciate your business and look forward to serving you again in the future!
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